Zoom Video Communications Headquarters, San Jose, California, United States

Zoom reports widespread outages affecting schools, businesses, others

*We sincerely apologise for any inconvenience, says Zoom

Alexander Davis | ConsumerConnect

Zoom, a video conference platform on which several millions of individuals, organisations, businesses and governments have relied for communication at the outbreak of the Coronavirus pandemic reported a widespread outage Monday, August 24.

Report indicates that the company, which acknowledged the outage in a statement, confirmed that it actually affected schools, courtrooms, and other places of business that have been relying on the platform for several months.

ConsumerConnect learnt that the outage appeared to be affecting parts of Europe and most of the United States (US) East Coast with several school districts and other institutions confirming an outage.

Atlanta Public Schools, Texas’s Carroll Independent School District and the Michigan Supreme Court all wrote that the outage had interrupted their operations, says ABC News.

One of the affected schools in a message to its publics said: “Currently @zoom_us is experiencing an outage impacting the eastern United States.

“We are working to resolve the issue, and will provide an update when restored.

“Parents and students will hear from their local school regarding next steps and alternative ways for virtual learning.”

Zoom Company also stated: “We have received reports of users being unable to start and join Zoom Meetings and Webinars.

“We are currently investigating and will provide updates as we have them.

“We sincerely apologise for any inconvenience.”

The company’s live service updates portal still listed partial outages for both its webinar and meetings services as of early Monday afternoon.

The company announced later in the morning that it was “deploying a fix” to resolve the interruptions.

It added: “Thanks for hanging in there! We are deploying a fix now. Service should be restored for some users and we’re continuing to complete the fix for any users still impacted.

“We’re sorry about the disruption.”

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