WhatsApp restricts message forwarding by users

Web Editor | ConsumerConnect

With billions of people unable to see their friends and family due to COVID-19 disease, people are relying on WhatsApp, and other social media platforms more than ever before to communicate.

Now, people are talking to doctors, teachers, and isolated loved ones via WhatsApp during this Coronavirus crisis.

In 2019, the social platform introduced users to the concept of messages that have been forwarded many times.

These messages were labelled with double arrows to indicate they did not originate from a close contact.

In effect, these messages are less personal compared to typical messages sent on WhatsApp.

According to the WhatsApp Management, “we are now introducing a limit so that these messages can only be forwarded to one chat at a time.

“As a private messaging service, we’ve taken several steps over the years to help keep conversations intimate.

“For example, we previously set limits on forwarded messages to constrain virality.
“At the time, we saw a 25 percent decrease in total message forwards globally,” it said.

The social media channel, however, said not all messages forwarded were bad because many users forward helpful information, as well as funny videos, memos, and reflections or prayers they find meaningful.

“In recent weeks, people have also used WhatsApp to organise public moments of support for frontline health workers.

However, we’ve recently seen a significant increase in the amount of forwarding which users have told us can feel overwhelming and can contribute to the spread of misinformation.

“We believe it’s important to slow the spread of these messages down to keep WhatsApp a place for personal conversation.

“In addition to this change, we are working directly with NGOs (Non-Governmental Organisations) and governments, including the World Health Organisation (WHO) and over 20 national health ministries, to help connect people with accurate information.

Together these trusted authorities have sent hundreds of millions of messages directly to people requesting information and advice.

You can learn more about these efforts, as well as how to submit potential myths, hoaxes and rumors to fact checking organisations, on our Coronavirus Information Hub,” it added.

It said it believes that now more than ever people need to be able to connect privately.

“Our teams are hard at work to keep WhatsApp running reliably during this unprecedented global crisis. 

We’ll continue to listen to your feedback and improve ways for people to share with each other on WhatsApp,” it added.

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