*Air Peace apologises to Inibehe Effiong, a lawyer and human rights activist, and other affected passengers, for the disruption of flight P47100 from Lagos to Enugu September 21, approves a discounted ticket excluding tax as a compensation
*This modest effort by Air Peace to assuage me, and other aggrieved passengers should not detract from the fundamental issue, says Inibehe Effiong
Alexander Davis | ConsumerConnect
In compliance with the Nigeria Civil Aviation Authority’s (NCAA) recent directive to that effect, Air Peace has offered Inibehe Effiong, a lawyer and human rights activist, a 25 percent discount on a one-way ticket across its domestic routes as compensation for a delayed Lagos-Enugu flight.
Effiong disclosed this in a post on his X account Wednesday, September 23, 2026, sharing a copy of an e-mail he received from the airline’s call centre.
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ConsumerConnect had reported the NCAA directed Air Peace to compensate the lawyer, and other affected passengers.
The Authority said its preliminary investigation found that the airline sent them a wrong notification ahead of the flight, which was scheduled to depart Lagos for Enugu, South-East Nigeria, at 6:45a.m. Monday, September 21.
Air Peace compensates Effiong, other passengers
The airline, in the sighted e-mail, apologised for the disruption of flight P47100 from Lagos to Enugu on September 21.
Air Peace also announced that it approved a discounted ticket, excluding tax, as a compensation for the inconvenience.
It stated: “To claim the ticket, please send an e-mail to callcenter@flyairpeace.com with your old booking reference, scanned copy of your travel passport, and details of your new flight itinerary (route, date and time).”
According to the airline, the offer extended to Effiong would be valid for six months from the date of the e-mail, excluding the period between December 15, 2026 and January 15, 2027.
The genesis
Earlier, Effiong had accused Air Peace of irresponsibility in handling aviation consumer issues in Nigeria.
The air passenger explained that he arrived at Terminal One of the Murtala Muhammed Airport, Ikeja, in Lagos, at about 5:50a.m. for the flight.
Effiong related that he along with other passengers, was however, told to wait, and the scheduled flight was eventually delayed till 4:50p.m.
According to him, the flight disruption caused him to miss a scheduled court appearance in Enugu State.
Speaking on the development, Michael Achimugu, Director of Public Affairs and Consumer Protection at NCAA, subsequently, confirmed that the delay was a ripple effect of an earlier disruption Sunday night.
Achimugu later directed the airline to compensate all affected passengers in line with Part 19 of the NCAA Regulations 2023.
Reacting to the compensation offer by the airline, Effiong said the gesture yet did not address what he described as the airline’s recurring poor service culture.
The lawyer wrote: “This modest effort by Air Peace to assuage me, and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company.”
Commendation for NCAA on consumer protection
Meanwhile, Effiong has applauded the NCAA for the Authority’s swift response through Achimugu, the Director of Public Affairs and Consumer Protection.
The affected consumer of the airline’s service, however, insisted that a stronger regulatory framework is required to protect air passengers’ rights in Nigeria.
He noted: “While the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers.”