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Events, programmes you may wish to attend in 2020

Web Editor | ConsumerConnect


Customer Service Conference 2020

Saturday, 10 October, 2020

Lagos State University Teaching Hospital (LASUTH), Ikeja, Lagos State, Nigeria.

According to, conference is for CEOs/Business Owners, Existing and Aspiring Entrepreneurs, Independent Professionals, Start-Ups/SMEs.

Creating Positive Customer Experience and Service Culture Course

14 – 15 May, 2020

McTimothy Associates: Phase 2, The Professional Place, 12b, Olumoroti Street, By Gbagada Expressway, Lagos.

Advanced Customer Service Skills & Relationship Management

12 –14 March, 2020

McTimothy Associates: Phase 2, The Professional Place, 12b, Olumoroti Street, By Gbagada Expressway, Lagos.

This training will help you to keep customers, build market share, and improve the performance of the entire workforce with a superior customer service strategy.

Securex West Africa

17–18 March, 2020

Venue: Landmark Centre

Plots 2 & 3, Water Corporation Drive, Annex, Victoria Island, Lagos.

From, Securex West Africa offers those that attend the opportunity to source their complete security supply chain for the year over three days as well as learn about new industry practices.

Social Customer Service Masterclass

9 –10 April, 2020

McTimothy Associates: Phase 2, The Professional Place, 12b, Olumoroti Street, By Gbagada Expressway, Lagos.

From, the image of an organisation is only as good as the image of its frontliners. What does your front office says about your company?


Customer Experience Strategies Summit

21–22 April, 2020

Toronto, ON, Canada.

It is a two-day event with a varied group of speakers, to gain insights into tackling your customer experience challenges, while leaving you feeling motivated and ready to plan strategies back in the office.

Modern Business Experience

23–26 March, 2020

Chicago, IL, United States of America

At the Modern Business Experience event, you can hear analyst perspectives on future consumer experience developments, and be inspired by how customer experience experts push the limits, connect with peers, spotlight your success, and receive tactical tips to refresh your mind and empower your team.

The Customer Service Summit Incite Group

8-9 June, 2020

San Diego, United States of America

Gain tools and strategies to drive customer experience service to the centre of the business and exceed customer expectations. The world’s most influential brands in customer experience will be gathered to set the bar for omnichannel support, ensuring an unforgettable experience.

Customer Engagement Transformation

July 9, 2020

London, United Kingdom

The Customer Engagement Transformation Conference was established to allow attendees to evolve their customer engagement strategies and relate more to their customers. The conference helps to equip customer experience managers with insights from the organizations at the forefront of this trend, and already reaping the results.

Customer Experience Management (CEM) Summit Africa

August 5-6, 2020

Cape Town, South Africa

A chance for customer experience professionals to meet, CEM Summit will host customer service experts and solution providers for an informative summit, all with the aim to improve customer experience across Africa.

Practical ways to improve customer retention will be covered, along with customer journey insights and effective use cases of customer data.

Gartner Customer Experience & Technologies Summit

June 17-18, 2020

Sydney, Australia

The Australian customer experience managers place to be in 2020 – leaders across every part are invited to challenge the notion that CX is truly at the centre of their strategies, by examining the differing perceptions of ‘good’ customer service across different organisations.

Connected Customer Summit

May 18, 2020

Business Design Centre, London

* Kindly note that organisers may change event details anytime.

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