Regulator alerts consumers to robocallers posing as Apple, Amazon

*Federal Trade Commission consumers warns that scammers are attempting to their personal information by saying there’s a problem with an Amazon account or order

Alexander Davis | ConsumerConnect

Consumers should be wary of recorded messages telling them about a suspicious purchase made on their Amazon account or a problem fulfilling a recent order.

The US Federal Trade Commission (FTC) is warning that robocallers are now calling consumers and pretending to be from Apple and Amazon respectively.

The American regulatory agency, in a recent statement on its Web site said consumers beware any recorded message telling them about a suspicious purchase made on their Amazon accounts or a problem fulfilling a recent order.

It was learnt that in another version of the scheme, the caller tells recipients that there has been suspicious activity on their Apple iCloud account.

The robocaller tells the consumer that their iCloud account may have been breached and that they should then press 1 to speak with customer service to get the issue sorted out.

According to agency report, in both variations of the scam, the robocaller will at some point attempt to extract a consumer’s personal information, like their credit card number or account passwords.

The FTC stated: “If you get an unexpected call or message about a problem with any of your accounts, hang up.

“Do not press 1 to speak with customer support, do not call a phone number they gave you, do not give out your personal information.”

Consumers, who believe there may legitimately be an issue with either their Amazon or Apple account, should contact the company directly through their Web site or by phone, warned the regulator.

Recall that in view of an increase in scams amid the Coronavirus (COVID-19), the pandemic has ballooned scams designed to steal personal information and/or dupe consumers out of money.

Scammers are using illegal robocalls to pitch everything from work-from-home schemes to low-priced health insurance, report stated.

The agency, therefore, says consumers should be aware that scammers are attempting to make a profit during the pandemic.

In order to avoid falling victim, the TFC recommends the following:

Never responding to texts, emails or calls about checks from the government;

Ignoring offers for vaccinations and miracle treatments or cures;

Hanging up on robocalls;

Being wary of emails claiming to be from the CDC or the World Health Organisation;

Never clicking on links from sources you don’t know; and

Being cautious when donating. The FTC recommends not donating in cash, by gift card, or by wiring money.

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