Home Elevator Photo: LifeandAccessibilitySolutions

Manufacturer recalls 5,250 elevators over faulty motor gearbox

*Elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop

Alexander Davis | ConsumerConnect

Having confirmed six reports of a failure in the motor gearbox assembly of its elevators in consumers’ homes, Residential Elevators of Crawfordville, Florida, United States (US) is recalling about 5,250 traction elevators.

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, thereby posing an impact hazard to any occupants, says agency report.

Till date, the company was reported to have confirmed six reports of a failure in the motor gearbox assembly, but no injuries have been reported.

This recall involves traction residential elevators used in consumers’ homes, with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017.

“Residential Elevators” is printed on the light in the operating panel inside the elevator cab.

The elevators, manufactured in the US, were sold at Residential Elevators’ dealers and home builders nationwide from January 2014, through April 2017, for between $18,000 and $50,000.

As regards what to do in rectifying the product inaccuracies, consumers are urged to immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair.

All affected elevators must be repaired, including elevators that have been inspected as part of the firm’s March 29, 2018, recall.

It was further learnt that some elevators may have already received the new CPSC approved remedy for this recall.

Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer’s street address.

The company is contacting all known clients with affected elevators to schedule a free repair.

Meanwhile, affected consumers may contact Residential Elevators toll-free on (877) 943-4734 from 8a.m. to 5p.m. (ET) Monday through Friday, by email at clientservices@residentialelevators.com, or online at www.residentialelevators.com for more information.

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