We’re working to monitor quality of service to consumers, says NERC

*A consumer must be metered within 10 days of payment for a meter, failure of DisCos’ not doing so after 10 days of payment negates regulation ─NERC Commissioner for Finance and Management Services

Isola Moses | ConsumerConnect

Following the recent increments in electricity tariffs and attendant inconveniences in the country, the Nigerian Electricity Regulatory Commission (NERC) says it is working on ways to monitor the quality of service (QoS) of power supplied to consumers.

Mr. Nathan Shatti, Commissioner for Finance and Management Services, NERC, disclosed this at the commission’s Virtual Town Hall Meeting night Monday, September 21, 2020.

ConsumerConnect reports the meeting was held with representatives of Electricity Distribution Companies (DISCOs), Meter Asset Providers and other stakeholders in the power sector.

Shatti stated that NERC was also exploring ways of checking the number of interruptions on power supply and much more.

He, nonetheless, noted that this might take a while, but it would be done.

The Commissioner reiterated that a consumer must be metered within 10 days of payment for a meter, adding that the failure of the DisCos to meter a consumer after 10 days of payment negates regulation.

He said: “However, customers must ask the DisCos for availability of meters before making payment.

Shatti said that NERC was working seriously to ensure that the issue of estimated billing was over.

“Hence the commission is working hard to ensure all customers are metered.

“We want to get out of estimated billing that is why we are talking so much about meters.

“We are working with other stakeholders to ensure mass metering as this is very important to everyone,” stated he.

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