FCCPC, NAFDAC strengthen consumer protection, complaints resolution process with fresh MoU

*Tunji Bello, Executive Vice-Chairman and CEO of Nigeria’s Federal Competition and Consumer Protection Commission, says a designated liaison team will support the system to help both the FCCPC and NAFDAC to coordinate their responses effectively, while minimising confusion for consumers in the economy

Isola Moses | ConsumerConnect

In a move to ensure faster consumer complaints resolution, and improved enforcement in the marketplace, the Federal Competition and Consumer Protection Commission (FCCPC) and National Agency for Food and Drug Administration and Control (NAFDAC) have signed a Memorandum of Understanding (MoU), in Abuja, FCT.

ConsumerConnect reports Mr. Tunji Bello, Executive Vice-Chairman and Chief Executive Officer (EVC/CEO) of FCCPC, in his remarks at the MoU-signing ceremony, said the agreement would address how consumer complaints would be handled rather than leaving consumers to decide which agency to approach in the country.

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Bello, who noted the work of both regulatory agencies often converged, said the process would also allow complaints to be received and reviewed in one place, and directed through clearly defined channels.

The EVC/CEO of the market regulatory Commission further said that a designated liaison team would support the system, helping both agencies coordinate their responses effectively, while reducing confusion for the consumers.

The MoU will outline how information would be shared, ensuring that both organisations have timely access to data needed for investigations, policy development, and enforcement, stated Bello.

He as well disclosed the agreement would support institutional capacity through shared training, technical collaboration, and continuous exchange of expertise.

Bello also explained: “For businesses, expectations are equally clear, compliance remains essential and the most coordinated regulatory approach will make enforcement more predictable and consistent.

“Effective regulation is not just enforcement, it builds confidence.”

The FCCPC Executive Vice-Chairman added: “Where consumers trust that products are safe and their rights are protected, markets function more efficiently.

“When businesses operate within clear and consistent rules, confusion is threatened. The collaboration is designed to support both outcomes.”

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Speaking at the event, Prof. Mojisola Adeyeye, Director-General of NAFDAC, emphasised the MoU between the organisation and the FCCPC was extremely important for Nigerian market.

Adeyeye said that effective consumer complaints would make the agency work efficiently.

Noting the MoU was a renewal of the old one, the Director-General of NAFDAC said a lot of things had been made clearer in the new version of their agreement.

She also commended the leadership of FCCPC for their role in ensuring consumer protection.

Adeyeye asserted: “MoU is very good but you can sign a variety of MoU, pack it and put it on the shelf.

“When actions are not taken, it becomes just theory; we do not need theory when it comes to consumer protection.”

The NAFDAC Chief Executive said: “For the people that are watching us, just know that you are on our mind.

“In terms of product quality, safety, and efficacy; in terms of your rights as a consumer to complain, we are watching your back.”

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