Airline requires every passenger to certify ‘No COVID-19 Symptoms’ before flights

*Those who can’t meet requirements to cancel reservations, won’t be allowed to board, says Delta Airlines

* New layers of safety measures to protect consumers and employees

Emmanuel Akosile | ConsumerConnect

Following the example of the American Airlines’ and United Airlines’ requirement that passengers certify they are symptom-free before travelling, Delta Airlines says its new health acknowledgement prompts during check-in act as another layer of protection for both its employees and consumers during the pandemic.

Delta is impressing it on potential travellers that it is now a matter of “certify or don’t fly at all,” agency report said.

Therefore, Delta Airlines is mandating that passengers acknowledge the following measures henceforth: That they have not had a COVID-19 diagnosis or been exposed to COVID-19 in the past 14 days;

They have not experienced any one of the primary symptoms of COVID-19 in the past 14 days; and

They will wear a face covering throughout the airport, in Delta Sky Clubs, and onboard the aircraft unless they meet the criteria for exemption.

It was learnt that if a traveller forgot to pack a mask or face covering in his or her luggage, Delta has created “Care Kits” that include both a disposable face mask and hand sanitiser just in case.

And if they can’t acknowledge any of those points? Simple: They will be asked to cancel or change their reservation (with the usual fees waived).

Bill Lentsch, Chief Customer Experience Officer of Delta said: “The layers of protection we’ve implemented across travel with Delta are designed to keep customers and employees safe.

“Now we’re asking customers to embrace their responsibility to fellow travellers and Delta people by only travelling with us only if they acknowledge important health standards.”

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