Access Bank activates system upgrade, announces temporary service disruptions

*Access Bank Plc announces though customers may experience temporary service disruptions October 12-13, 2024, especially on ‘Access More app, Internet Banking platform, and Automated Teller Machines’, their cards will remain operational, and *901# will be available for funds transfer, airtime, and data purchase as well as bill payment

Isola Moses | ConsumerConnect

As the bank begins a comprehensive system upgrade to optimise the functionality of its systems, Access Bank Plc has announced it will temporarily shut services for a system upgrade aimed at optimising its offerings to customers.

ConsumerConnect reports Access Bank, in an e-mail sent to customers Tuesday, October 8, 2024, disclosed the current upgrade would take place in phases, beginning form Saturday, October 12, at 10 p.m. to Sunday, October 13, at 6:30 a.m.

The e-mail stated: “Dear Valued Customer, in line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems.

“The upgrade exercise, which will take place in phases, starts on Saturday, October 12 at 10p.m. to Sunday, October 13, 2024 at 6:30 a.m. (West African Time).”

The major financial institution in Nigeria also noted that during this period, customers might experience temporary service disruptions, especially on the “Access More app, Internet Banking platform, and ATMs (Automated Teller Machines).”

Access Bank, however, assured its customers that their ATM cards would remain operational, just as the *901# service would be available for funds transfers, airtime and data purchases, as well as bill payments.

It further explained: “During this period, there will be a temporary service disruption on our Access More app, Internet Banking platform, and ATMs.

“However, your card will work seamlessly and *901# will be available for funds transfer, airtime, and data purchase as well as bill payment.

“Upon completion of this exercise, service across all channels will be fully restored.”

The bank reiterated its commitment to keeping customers informed about subsequent phases of the upgrade exercise.