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Consumer Safety: Volkswagen recalls 79,953 ID.4 SUVs over display software defects

Photo: Auto Express

*Volkswagen discloses a software issue in the affected vehciles can fail to display speeds or the rearview camera image

Emmanuel Akosile | ConsumerConnect

Volkswagen is recalling as many as 79,953 of its ID.4 SUVs with the model years 2021 to 2023, citing a software issue that can fail to display speeds or the rearview camera image.

ConsumerConnect learnt that industry regulators began investigating the issue April 2023.

The US National Highway Traffic Safety Administration (NHTSA) had stated: “Vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. “This can result in loss of speedometer information or loss of rearview camera image.”

The NHTSA launched an investigation into the ID.4’s software issue in April last year, agency report said.

After discussions with the regulator, Volkswagen agreed to issue a voluntary recall in early May 2024.

This is the German automaker’s first recall this year involving its ID.4s and seventh recall for the vehicle overall, according to NHTSA data.

As many as 163,452 ID.4s have been recalled since 2021, report noted.

On average, Volkswagen has recalled around 865,000 vehicles a year since 2010.

Volkswagen recalls have trended lower in recent years.

As regards what to do in addressing the defect, the automobile manufacturer said ID.4 owners could go to dealerships to get the software updated for free.

Notification letters are expected to be mailed to owners on July 12, 2024.

Affected vehicle owners can reach Customer Service on 1-800-893-5298. VW’s number for this recall is 919A.

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