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Transaction Error: Abuja Electricity apologises to consumers for mix up in tariff hike charges

*The Abuja Electricity Distribution Plc apologises, says once the system glitch is resolved, the affected consumers wrongly charged in Band A category will recharge their meters at the new rate of N225, to ensure they enjoy a minimum supply of 20 hours daily

Isola Moses | ConsumerConnect

Sequel a system glitch the power form said it had on its network, the Abuja Electricity Distribution Plc (AEDC) has apologised for wrongly charging consumers in Band A, who have now been downgraded to Band B.

The company noted the said mistake resulted from a system glitch.

ConsumerConnect had reported the Nigerian Electricity Regulatory Commission (NERC) Wednesday, April 3, 3024, announced tariff increments for the power Distribution Companies (DisCos) in the country’s electricity franchise ecosystem.

AEDC, in a statement, said: “This is to inform customers across the Abuja Electricity Distribution Plc (AEDC) franchise that we are aware of the wrong charges faced by some Band A customers, who tried to recharge their meters following the new tariff regime.

“This was due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to Band B due to the number of hours of electricity supply enjoyed over the past few weeks.”

The DisCo also explained: “These erstwhile Band A customers who vended were charged the new tariff of N225 per Kilowatt Hour.

“Our team is working to identify the customers affected and all excess charges will be refunded.”

It said: “The situation also saw some Band A customers who are now charged N225 vend at the old rate.

“Once the glitch is resolved, this category of customers will now recharge their meters at the new rate of N225, which will ensure they enjoy a minimum supply of 20 hours daily.”

The company stated: “We apologise for any inconvenience caused to our customers during this change.

“We remain committed to improving the power supply to all categories of customers, and we crave your understanding and support as we do this.”

The NERC Wednesday mandated the Distribution Companies to raise the electricity rates for customers in the Band A category in the country.

Mr. Musiliu Oseni, Vice-Chairman of NERC, who disclosed the development, said that there would be increases in electricity tariffs.

This adjustment will result in customers paying N225 per kilowatt-hour (KWh) up from the current rate of N66, said the power sector regulator in Nigeria.

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