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Telecoms: Undersea cable cuts disrupting data, voice services along West African coast –NCC

*The Nigerian Communications Commission informs telecoms consumers that undersea cable cuts somewhere in Cote d’Ivoire and Senegal, with an attendant disruption in Portugal, have resulted in equipment faults on major undersea cables along the West African coast, stating the operators of the cables are intensifying efforts at restoring services to the affected countries, including Nigeria, within the shortest possible time

Gbenga Kayode | ConsumerConnect

The Nigerian Communications Commission (NCC) has disclosed that a combination of cable cuts, resulting in equipment faults on the major undersea cables along the West African Coast, has negatively impacted data and fixed telecoms services in several countries of West Africa, including Nigeria, Ghana, Senegal and Cote d’Ivoire, among others.

Mr. Reuben Muoka, Director of Public Affairs at NCC, who noted this in a statement issued late Thursday, March 14, 2024, said the undersea cable cuts occurred somewhere in Cote de’Ivoire and Senegal, with an attendant disruption in Portugal.

The telecoms sector regulatory Commission also said the cable companies, including West African Cable System (WACS) and African Coast to Europe (ACE) in the West Coast route from Europe, have experienced faults while SAT3 and MainOne also have downtime.

The NCC stated: “Similar undersea cables providing traffic from Europe to the East Coast of Africa, like Seacom, Europe India Gateway (EIG), Asia-Africa-Europe 1 (AAE1), are said to have been cut at some point around the Red Sea, resulting in degradation of services across on these routes.”

Muoka further explained that in Nigeria and other West African countries, Internet access and speed have experienced disruptions in the networks of service providers in the affected countries.

Service restoration efforts in progress, says Commission

Meanwhile, the Commission has assured telecoms consumers that operators of these undersea cables have commenced repairs already, and services are gradually being restored.

The statement also noted: “They have promised to work round the clock to ensure that services are restored to the affected countries within the shortest possible time.

“It is important to bring this information to the knowledge of corporate and individual consumers on these services.”

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