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Governor approves CBN’s reviewed Service Charter

Dr. Olayemi Cardoso, Governor of CBN

*Dr. Olayemi Cardoso, Governor of Central Bank of Nigeria, in the reviewed Service Charter, restates the Bank’s commitment to providing more responsive and citizen-friendly governance through quality, efficient, accountable and transparent service delivery to its publics

Isola Moses | ConsumerConnect

Dr. Olayemi Cardoso, Governor of the Central Bank of Nigeria (CBN), has approved the reviewed “Service Charter’’ of the Bank.

ConsumerConnect reports  the CBN Thursday, December 7, 2023, in Abuja, FCT, stated the Service Charter is a requirement of the Business Facilitation Act 2022 for driving the Ease of Doing Business (EoDB) in Nigeria.

The Charter compels the Bankers’ Bank to fully comply with the directives of SERVICOM on improving customer service delivery in the country’s financial ecosystem.

The CBN said that the charter outlined the working relationship between the banking sector regulator and its publics.

In the foreword to the reviewed document, the Governor of CBN restated the Bank’s commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable, and transparent.

The Bank noted: “The document clearly outlines the Bank’s mandates, vision, mission, and core values.

“It contains the list of services offered by the bank through its various departments and the service standards for each service.”

The CBN noted: “The Service Charter also includes a standardised customer complaints form for reporting service failures as well as a mechanism for addressing failures in any of the Bank’s services.”

According to the regulator, the Service Charter reiterated CBN’s commitment to effective and prompt service delivery to its stakeholders and its customers.

“It enables our customers to know the range of services provided by the bank as well as the standards at which these services would be provided.

“It equally states redress procedures in the event of service failure from any of our service windows.

“The charter applies to all stakeholders and customers of the Bank,’’ the Bank said.

In the foreword to the reviewed document, Cardoso reiterated CBN’s commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable, and transparent.

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