DisCo unveils fresh initiative for metering electricity consumers

*The Ibadan Electricity Distribution Company, in Nigeria, discloses its fresh ‘Easy MAPS’ initiative eliminates the need for physical visits, or mandatory online registration to provide a more streamlined, efficient metering process for consumers

Isola Moses | ConsumerConnect

In its effort at ensuring more streamlined and efficient metering process, the Ibadan Electricity Distribution Company (IBEDC) has disclosed it launched a new initiative aimed at simplifying the way consumers acquire meters.

The IBEDC noted the fresh initiative christened, ‘Easy MAPS’, eliminates the need for physical visits or mandatory online registration to provide a more streamlined, efficient metering process for electricity consumers.

ConsumerConnect gathered Kinsley Achife, Managing Director of IBEDC, noted this in a goodwill message, wishing all its customers and Nigerians peaceful and joyful Eid-el-Fitr celebrations in the West African country.

Achife congratulated Muslim faithful on completing the holy month of Ramadan, which marks the end of the fasting period.

The IBEDC Managing Director also reflected on importance of the inherent lessons of Ramadan, such as empathy, unity and mutual respect.

He stated though the fasting may have ended, it is important to sustain the virtues, ideals, and values beyond the month of Ramadan, considering the benefits to individuals, communities, and Nigeria at large.

According to Achife, the IBEDC will do everything within its control to ensure good service delivery during the holidays.

“We are committed to providing quality supply that will enhance the daily lives of our customers, even during the holidays, so our technical crew are available to rectify any faults that may arise during this period, and our customer care line 0700123999 will remain active to respond to complaints and reports promptly.

“With the Easy MAPS, all customers need to do is pay into the designated bank accounts for their location and send proof of payment with their meter/account numbers, and address to the designated WhatsApp numbers. Once the payment is verified, a team of trained technicians will be sent to the customer’s location for evaluation and installation,” saud he.

Achife further stressed this process eliminates all the initial processes of registration, etc., that several electricity consumers, especially the semi-literate, struggle with and which inadvertently, exposes them to being scammed by unscrupulous agents posing to help them get metered easily.

He assured the company’s clients that “with this new process, we are providing a more customer-centric approach to metering.”

The Managing Director of Ibadan DisCo, therefore, urged customers to take advantage of the company’s payment channels to pay bills and vend, such as Quick Teller, Payarena, Jumia, Watu, Buypower and Automation Teller Machines (ATM) to avoid disconnection during the holiday period.

He added: “Our offices will also remain open during the public holidays from 9 a.m-3pm.m.

“You can also e-mail us at customercare@ibedc.com. Customers can also report safety incidence and reports via customer care and social media.”

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