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Consumer Protection: NCC explains how to end unsolicited messages by network, VAS providers

Telecoms Consumers

*The Nigerian Communications Commission explains the Commission’s provision of a short code  protects the right of telecoms consumers to choose services freely, urging them to leverage Code 2442 to end unsolicited messages by Value Added Services providers and network providers

Gbenga Kayode | ConsumerConnect

As part of the telecoms regulator’s mandate and consumer education programmes to protect the right of subscribers to freely choose services they desire, the Nigerian Communications Commission (NCC) has urged network subscribers to leverage its Short Code 2442 to end unsolicited messages by the Value Added Services (VAS) providers and network providers.

ConsumerConnect learnt Ogbonnaya Ugama, Zonal Controller at NCC, in Enugu, said this while speaking with the News Agency of Nigeria Monday, December 12, 2022, in Enugu, South-East Nigeria.

NCC Head Office, in Abuja, FCT

Ugama noted that most often, the VAS providers and network forcefully sent unsolicited messages and marketing calls to its customers, which they did not request.

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The NCC Zonal Controller described the provision of the short code by the NCC as “protection of the right of the consumers” to choose freely, the services they desire for.”

He also urged telecoms consumers: “To stop unsolicited messages, use our do not disturb code of 2442 by typing ‘STOP’ and sending to 2442, to stop all unsolicited messages, or send ‘HELP’ to same code and follow the prompt to choose the options of the types of messages you want to receive.

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“You can also send ‘STATUS’ to 2442 to see if your choices have been implemented.”

Ugama further advised Nigerians to use the NCC 112 Toll Free Line in any event of an emergency.

He explained that the number is easy to remember and toll free to reach any first responders they want to call.

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“You can use the number to call Police, Road Safety, Fire Service, Ambulance and Health authorities,” noted the Enugu NCC Zonal Controller.

Consumer Protection remains NCC’s core mandate –Ugama

Meanwhile, Ugama has restated determination of the regulatory Commission to protect the rights of consumers of the telecoms products and services in the country’s ecosystem.

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According to him, the NCC has the interest of the public and telecoms consumers at heart, and regulators will perform their regulatory responsibility to protect it.

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