IBEDC assures consumers of no power disconnection during lockdown

Isola Moses | ConsumerConnect

In consonance with the disquieting mood in the country resulting from the socio-economic implications of the 14-day total lockdown in Abuja, Lagos and Ogun States as well as other states of the Federation, the Ibadan Electricity Distribution Company (IBEDC) Plc says there will be no recurrent disconnection of electricity to non-paying consumers during this period of lockdown over Coronavirus pandemic.

Mr. John Ayodele, Chief Operating Officer (COO) of IBEDC, disclosed this in a statement issued in Lagos Friday, April 3.

ConsumerConnect gathered that the electricity firm’s resolution is in relation to the current tense situation pervading the country in particular and the entire world at large as a result of the COVID-19 pandemic.

“IBEDC is a customer-centric organisation with the welfare of its customers at heart.

“Therefore, the Management has decided to suspend the disconnection of non-paying customers to help alleviate the hardship and pressure Nigerians are facing as a result of the various lockdowns across our franchise.

“Furthermore, as much as it is within our remit and control, we will ensure a regular and steady supply of power to make the stay at home order more bearable bearing in mind the attendant challenges and pressure that this pandemic has brought on us,” Mr. Ayodele said.

According to the COO, in recognition of these, and to ensure the safety of staff and consumers, IBEDC has temporarily recalled its staff on non-essential duties from the field.

He said that was part of the COVID-19 safety protocols of social distancing and limiting physical contact.

Ayodele, however, assured electricity consumers that this would not in any way hinder or disrupt services.

“However, we will continue to advise our customers of their bills electronically through e-mails and SMS.

“Also, our staff on essential duties, the technical crew will be available to attend to faults speedily during this period, under the strict supervision of our health, safety and environment team to ensure complete compliance to NCDC and WHO safety protocols,” he said.

The IBEDC COO urged customers to take advantage of alternate hassle-free payment channels to pay or vend.

Such payment channels, he stated, include online (Quickteller, Jumia, Fetswallet and pay arena) or USSD (GTB, MCASH, Etranzact) for electricity in order to minimise physical contact and likely exposure to the virus at crowded locations.

“They can also reach us through our call centre number 0700 123 9999, or call their business hubs directly to report faults or make inquiries,” he noted.

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