NCC unveils 18 call centres for COVID-19, other emergencies

* Recognises consumer as a significant stakeholder in telecom sector

Isola Moses | ConsumerConnect

In continuation of its efforts at bridging the communication gap between the distressed and emergency response agencies in view of the outbreak of Coronavirus pandemic in the country, the Nigerian Communications Commission (NCC) has built and equipped 18 Emergency Communication Centres (ECC) across the federation.

The Guardian reports the ECCs would help to reduce response time during emergencies such as efforts to deal with the spread of the Coronavirus pandemic, also known as COVID-19.

Prof. Umar Danbatta, Executive Vice-Chairman (EVC) of NCC, at the weekend during the NCC Day at the ongoing 31st Enugu International Trade Fair, stressed that all telecom operators had been mandated to route emergency calls through the dedicated three-digit Toll Free Number 112 from each state to the emergency centre within that state.

“The operators, who are resident in the ECC, will then process the distress call and contact the relevant Emergency Response Agency (e.g. Fire Service, Federal Road Safety Corps, police, ambulance) whose primary duty is to handle the case.

“As of today, 18 ECCs are fully operational and functional across the six political regions of the country,” Prof. Danbatta said.

Represented by Mr. Reuben Muoka, Head, Economic Analysis at NCC, the NCC EVC said this year’s theme of the Enugu Fair, ‘Advancing the Growth of SMEs through Corporate Governance for Rapid Economic Development’, was apt.

The theme, he stated, availed the Commission of the opportunity to educate Nigerian consumers on its initiatives to ensure that telecom services reach the unserved and underserved areas of the country.

He said NCC was working hard to increase the tele-density in the country by ensuring that telecommunication services reach every part of the country.

“Businesses, including SMEs (Small and Medium-sized Enterprises), have particularly taken advantage of sophisticated telecom systems, such as video conferencing, video calling and online-marketing to improve productivity, better customer services and increase growth, which invariably have lifted the Nigerian economy extensively,” Danbatta stated.

Danbatta noted that as a regulatory body, NCC identified the consumer as a very important stakeholder in the telecoms industry, and had embarked on different initiatives to protect them, including launching campaigns against cybercrime, child online protection and telemarketing (otherwise known as unsolicited text messages/voice calls).

Kindly Share This Story