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Aviation Blues: Dana Air apologises to consumers, partners, reassures ‘we’ll come back stronger’

*The Management of the Nigerian commercial airline say we ‘crave the understanding and patience of our customers, travel and business partners and sincerely apologise for any inconvenience our short absence from the market might cause’

Emmanuel Akosile | ConsumerConnect

Following the recent indefinite suspension of the local aviation company’s operations in the country, Dana Airlines has affirmed that its Air Transport Licence (ATL) and Air Operator Certificate (AOC) had been suspended indefinitely.

ConsumerConnect reports the firm, however, in its officvla reaction to the develpment assures air travellers and the Nigerians at large, that it will come back from the suspension stronger.

Dana Airlines, in a statement issued Wednsaday said the company’s operations were  suspended for an operational Audit, which as advised by the Nigerian Civil Aviation Authority (NCAA), should take effect from midnight July 20, 2022.

The airline operator also noted that operational audits are regulatory and airlines are obligated to suspend their operations when the NCAA calls for it.

The commercial airline’s statement further said we “understand the impact this suspension will have on our partners, staff, passengers and the general public but we are very confident that we would come out stronger as we have done in the past”.

Dana further assured the NCAA that it is fully ready and committed to cooperating with the aviation authority in the course of the audit.

It as well reassured its customers and partners that they are safe, efficient and reliable.

The company stated: “The recent skyrocketing cost of Jet A-1 at 830/litre, unavailability of forex, inflation are also contributory factors to this decision regrettably.

“We crave the understanding and patience of our customers, travel and business partners and sincerely apologise for any inconvenience our short absence from the market might cause.”

The aviation firm said its customer service team would continue to operate 24/7 to assist affected air travellers with necessary information on refunds, assuring that its  offices will be open to all existing partners.

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