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NCC enhances consumer empowerment sensitisation in Rivers

Alexander Davis

The Port Harcourt Zonal Office (PHZO) of the Nigerian Communications Commissions (NCC) embarked on another sensitisation by roadshow in Port Harcourt, Rivers State, Nigeria, recently.

The Commission says it focused the roadshow on consumer rights and privileges as well as consumer obligations in the telecom industry and ecosystem, NCC source has said.

The Zonal Office took the roadshow to telecom consumers in Old GRA, Ogbunabali and the popular GSM Village at Garrison, Port Harcourt.

Venny Eze-Nwabufoh, NCC PHZO Controller, who led the sensitisation campaign, said the programme was aimed at deepening consumer awareness in terms of their rights as telecom consumers, and keeping them aware of initiatives by the Commission to protect and empower them.

During the programme, the Commission’s jingles on sensitisation of consumers on Do-Not-Disturb 2442 Short Code and the 622 Toll- Free line resonated in Standard English, Pidgin, Igbo, Yoruba and Hausa languages for effective comprehension by the telecom consumers irrespective of the tongues.

Fliers containing salient information about the Commission’s functions were also handed out by NCC staff to consumers who they engaged one-to-one and in clusters.

Eze-Nwabufoh stated that all consumer-centric exercises are to express and constantly re-enact the Commission’s resolute commitment to driving the 8-Point Agenda, especially with respect to item six of the agenda centering on consumer protection and empowerment.

“We embark on these roadshows routinely for the benefit of telecom consumers who the Commission holds highly as the most important stakeholders of the telecom industry.

“So, consumers need to be engaged, enlightened and educated on our various consumer protection initiatives and to inform them on how to do legitimate business in the telecom industry,” the PHZO Controller said.

Eze-Nwabufoh urged consumers to take advantage of the Commission’s “consumer-centric initiatives” which will “empower and protect them from being short-changed by any operator in the telecom sector.”

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