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Digital Transformation: FirstBank launches fully-automated experience centre

Dr. Adesola Adeduntan, Managing Director and CEO of First Bank Nigeria Limited

*With the ‘FirstBank Digital Experience Centre’, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers ─Dr. Adesola Adeduntan, Managing Director and CEO, First Bank of Nigeria Limited

Isola Moses | ConsumerConnect

In order to accord the bank’s customers the advantage of performing several activities independently of anyone, the First Bank of Nigeria Limited has announced the unveiling of its fully automated branch called the ‘FirstBank Digital Experience Centre’.

ConsumerConnect reports the leading commercial bank in the country said this in a statement titled, ‘FirstBank unveils a fully automated self-service branch, strengthens digital transformation in Nigeria’.

The bank disclosed that the digital experience branch was established to put customers at an advantage in carrying out various activities on their own without interacting with anyone.

The statement noted: “The branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience.”

The self-service branch was built with a wide range of phased modern banking facilities, including humanoid robots equipped with video banking and Artificial Intelligence (AI), FirstBank stated.

It also noted that the digitalised branch takes on the role of friendly branch staff, teller cash recyclers, self-service kiosks for non-financial transactions, such as account update, fast-track (contactless) ATMs, interactive smart screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.

The statement further said the other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, and dispensing of new ATM cards.

Others include fixed deposit booking between N100,000 and N5million, card services and management, cheque management, email and phone number update, ATM card and token block.

Dr. Adesola Adeduntan, Managing Director and Chief Executive Officer of First Bank Nigeria Limited, said of the innovative branch: “With our digital experience centre, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying out various transactions using state-of-the-art facilities with ease and convenience.

“Our self-service branch exemplifies the future of banking in Nigeria, and we remain committed to putting you, our customers, first.”

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