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How digital transformation will boost Nigerian Public Service Reforms: Bureau Chief

*Digitalisation is coming to change the way we work as civil servants, the way we deliver services, and how we manage our processes in the country soon, says Dasuki Ibrahim Arabi, Director-General of Bureau of Public Service Reforms

Gbenga Kayode | ConsumerConnect

The Federal Government’s digital transformation plan for the socio-economic advancement of Nigeria has been described as one of the fundamental reform initiatives the government is currently activating through the Nigerian Communications Commission (NCC) and related agencies under the Federal Ministry of Communications and Digital Economy to change the lot of the Nigerian Public Service.

ConsumerConnect gathered Mr. Dasuki Ibrahim Arabi, Director-General of Bureau of Public Service Reforms (BPSR), stated this at the final validation of the Compendium on Public Service Reforms 2018-2020 held Tuesday, September 21, 2021.

Prof. Umar Garba Danbatta, Executive Vice-Chairman and CEO of NCC

Arabi on the occasion noted the Compendium on Public Service Reforms presents a concise overview of the various initiatives, achievements, and key challenges of President Muhammadu Buhari’s administration in the country, said Gazzette report.

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The document, he stated, showcases the performances of the various Ministries, Departments and Agencies (MDAs) as well as parastatals, and provides hints on areas where future reforms should be directed.

According to Arabi, the compendium, said to be a buildup on previous reforms in the Nigerian Public Service, also recommends blueprints for upgrading the Service

Arabi further said: “The compendium is not only going to change the civil service, it is going to change the public service because we have identified the reform initiatives, the challenges and the success stories.

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“If you look at the Nigerian Civil Service in the last 20 years, you will notice that there has been a great improvement.”

He also explained: “We are not where we want to be yet, but we are hoping that with the reforms we are putting in place, in the next three to four years, the Nigerian Public Service will be among the 20 best in the world.

“Digitalisation is coming to change the way we work as civil servants, the way we deliver services and the way we manage our processes.”

BPSR has rated NCC high in institutional work processes

ConsumerConnect recalls the Bureau of Public Service Reforms April 2017 had named the Nigerian Communications Commission (NCC), under the leadership of Prof. Umar Garba Danbatta, Executive Vice-Chairman and Chief Executive Officer (CEO) of the telecoms regulatory Commission, tops in institutional work processes in the country.

The BPSR has considered very strong business organisational structure, policies and practices that facilitate effective and efficient service delivery were some of the high points, considered before rating the NCC.

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Dr. Joe Abah, ex-Director-General of BPSR, presented the report and plaque to Prof. Danbatta, at the NCC Headquarters in Abuja, FCT

In arriving at this conclusion, the BPSR boss also listed accountability and responsibility for set Standardised Operating Procedure (SOP) manuals of the Commission’s 19 departments.

Accurate measurement of Responsibilities and Performance assigned to staff were the parameters for the evaluation of the Commission, said the Bureau of Public Service Reforms.

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