FirstBank activates LIT app, boosts commitment to ‘Put Customers First’

*First Bank of Nigeria Limited says the state-of-the-art LIT banking app is the first of its kind in the industry, as it exposes consumers of financial products and services to a wealth of opportunities towards promoting their safety and convenience

Emmanuel Akosile | ConsumerConnect

As part of the financial institution’s commitment to spearheading value-driven mobile and digital banking, First Bank of Nigeria (FBN) Limited has launched of the LIT Application (App) to ‘revolutionise’ the culture and consumers experience of mobile banking in the country.

ConsumerConnect gathered the bank said the state-of-the-art banking app is the first of its kind in the industry, exposing consumers of financial products and services to a wealth of opportunities towards promoting their safety, convenience while ensuring they are at an edge in today’s digital banking world.

FirstBank indicated LIT is a mobile banking app developed and owned by the Bank, and configured with a wide range of exciting features to meet the needs of its dynamic customers.

The LIT application is not just about bills payment, funds transfer or airtime recharge, but also the app is equipped with several other exciting features that reiterate the Bank’s resolve to continually expand its digital architecture to modernise its interaction with customers, irrespective of where they may be across the world, said the bank.

These functions of the LIT app include: multiple transfers which allow customers to select several beneficiaries at once for a single transfer; account opening opportunities for non-customers as well as account management, enabling customers to identify their relationship managers for immediate assistance, should the need arise.

Besides, the bank’s customers can generate account statements with options to download as PDF, or send an e-mail while having receipts generated as far back as one wants.

With the LIT app, customers are also able to log and manage their complaint(s) without having to visit the branch, it stated.

The LIT app is not all about usage, but rewards as users (customers) are rewarded for using the application, according to FBN.

Dr. Adesola Adeduntan, Chief Executive Officer (CEO) of First Bank of Nigeria Limited, in his remark on the recent launch of the product, said: “The LIT App is designed to strengthen our commitment to our customers, ensuring the continued safety of their funds, and providing them with access to renewed transformative and adaptable solutions especially in today’s digital world.

“Developing the application is essential to make certain that our customers have more ways to seamlessly interact with us.”

According to FirstBank, “the LIT App is the latest addition to the Bank’s robust electronic banking family, with others being the multiple global award-winning FirstMobile, *894# USSD Banking, FirstOnline internet banking, WhatsApp chat banking, among many others.”

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