Ford to replace new Bronco SUVs’ hardtop roofs over quality standards

*The automaker announces that consumers still awaiting delivery of their SUVs will have to wait a little longer for them to arrive, or alternatively, they can choose to switch to a soft-top model

Isola Moses | ConsumerConnect

Ford Motors has announced that it will replace every “molded-in colour” hardtop roof for 2021 Bronco vehicles.

The automaker Thursday, August 12, 2021, disclosed that the existing hardtops are not up to its standards cosmetically.

However, the automaker said that identified problems do not affect the safety or functionality of the vehicles, agency report said.

The company noted the affected owners currently in possession of their Bronco vehicles will receive new roofs later this year.

These owners, according to Ford, will receive a letter in the coming weeks with details on how the company will install the new roof.

Consumers still awaiting delivery of their SUV will have to wait a little longer for it to arrive, Ford stated.

Alternatively, the company announced that such consumers can choose to switch to a soft-top model instead.

Ford said every hardtop model built to date is affected by the quality problem. It will start replacing hardtop roofs as early as October 2021.

In respect of production delays contained in a letter to customers, Ford stated that replacing all the existing roofs will delay the production of any new hardtop two- or four-door Broncos.

Customers with a scheduled production date will have to wait until October to get an update on the timeline, it said.

Customers who ordered the First Edition model will receive a 2022 model instead of a 2021 model.

Ford plans to start production of the 2022 Bronco in late December, report noted.

Meanwhile, the automaker has stated that it is “disappointed in the inconvenience.”

However, in appreciation of consumers’ patience, the company said it would offer new options and colours while keeping the pricing the same.

It will also send consumers exclusive Bronco merchandise and other offers, report added.

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