Mr. Ayodele Subair, Executive Chairman of LIRS

Ease of Doing Business: Lagos Revenue Service activates Service Charter July 28

*The Service Delivery Initiative (Service Charter) is designed to teach and guide new thinking about standards of service that taxpayers can expect from the Lagos State Internal Revenue Service, says Ayodele Subair, Executive Chairman

Emmanuel Akosile | ConsumerConnect

As part of the policy of the Lagos State Government (LASG) on the Ease of Doing Business in the Centre of Excellence, the Lagos State Internal Revenue Service (LIRS) plans to launch its Service Charter July 28, 2021, in Lagos.

ConsumerConnect gathered Mr. Ayodele Subair, Executive Chairman of LIRS, said “over the years, LIRS has built a Customer Service culture that strengthens partnership between LIRS, taxpayers and other stakeholders for the benefit of all parties.”

The LIRS Chief disclosed that the Service Charter, which is a social pact between LIRS and the taxpaying public, serves as LIRS commitment to enhancing effective and efficient customer-friendly service delivery on a continuous basis.”

It is noted that LIRS is one of the 14 Ministries, Departments and Agencies (MDAs) for which the office of the Governor of Lagos State developed and launched a Service Charter for quality service delivery to Lagosians.

According to LASG, the Service Delivery Initiative (Service Charter) is a document designed to teach and guide a whole new way of thinking about standards of service that clients, in this case taxpayers, can expect from the LIRS.

As a key factor to ensuring the development and success of its Charter, LIRS has been working closely with the Lagos State Office of Transformation, Creativity and Innovation and in consultation with other stakeholders, stated the Executive Chairman

The LIRS was established to administer taxes and generate the funds needed to provide Lagos State citizens with state-of-the-art infrastructure, essential social amenities and an enabling business environment through collaborative, people-friendly tax programmes and reforms.

Accordingly, in order to implement this mandate efficiently, the LIRS says it continuously seeks ways to improve consumer engagement and service in the state.

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