Infractions: Lagos tackles Ikeja Electric over consumers’ rights, secures N26.2m in credit adjustments and refunds

*The Lagos State Consumer Protection Agency moves against Ikeja Electricity Distribution Company Plc, resolving 528 complaints, and securing ₦26.2 million in credit adjustments and refunds to short-changed electricity consumers

Isola Moses | ConsumerConnect

As part of its mandate to product consumers of goods, products and services across the cosmopolitan state in Nigeria, the Lagos State Consumer Protection Agency (LASCOPA) has recorded significant progress in protecting electricity consumers’ rights with its recent intervention in complaints against Ikeja Electric Distribution Company (IKEDC), in Lagos State.

LASCOPA said disclosed it  facilitated the resolution of 528 complaints and credit adjustments and refunds totalling ₦26,243,758.75 to power consumers between January and September 2026.

NITDA unveils strategy to connect Nigerian startups with global markets in N3bn investment pipeline

Speaking on the development at a stakeholder parley in Lagos, Afolabi Solebo, Esq., General Manager/Chief Executive Officer (CEO) of the agency, reaffirmed its commitment to promoting fairness, accountability, transparency and improved service delivery in the electricity distribution sector.

The Lagos Monitoring Team also revealed the agency’s records indicated that 556 complaints were received against Ikeja Electric during the nine months.

LASCOPA resolved 528 of the whole lot while 28 remain ongoing, representing a resolution rate of approximately 95 percent.

The agency equally facilitated credit adjustments and refunds amounting to ₦26,243,758.75 for affected consumers.

It is noted that the development further underlined the importance of regulatory intervention, consumer advocacy and mediation in resolving disputes and securing appropriate redress in the Lagos State economy.

Commenting on the latest intervention involving Ikeja Electric, Mr. Yusuf Musiliu, Head of Complaints and Mediation Department at LASCOPA, confirmed the agency received and analysed complaints submitted through online and offline channels.

Musiliu said that the stakeholders’ parley provided a platform for Ikeja Electric officials and affected consumers to discuss grievances, reach mutually acceptable agreements and resolve disputes amicably.

The LASCOPA Head of Complaints and Mediation Department

also expressed satisfaction with the agreements reached through the engagement.

He urged aggrieved electricity consumers to follow established procedures for seeking redress rather than resorting to self-help.

Musiliu further advised consumers to submit relevant supporting documents, including electricity bills, payment receipts, and other evidence, when filing complaints to facilitate timely investigations and resolution.

The agency as well disclosed the stakeholders’ parley with Ikeja Electric holds on the last Thursday of every month.

According to LASCOPA, the forum provides a regular platform for consumers to present unresolved complaints, and engage directly with the electricity distribution company.

The agency encouraged consumers to report billing disputes, estimated billing, overbilling, electricity supply issues, and other unfair practices promptly for possible redress.

LASCOPA restated its commitment to protecting consumers and promoting accountability among service providers in line with its mandate and the Lagos State Consumer Protection Law 2025 (as amended).

Solebo urged Lagos residents to contact the agency through its toll-free helpline, 080 0005 2726, available on weekdays, or send e-mail to: lasgcopa@gmail. com, to report complaints and seek assistance.