Mercedes-Benz recalls 58 various models over disabled eCall function

Emmanuel Akosile | ConsumerConnect

Mercedes-Benz USA (MBUSA) is recalling 58 of the following vehicle models in which the Emergency Call (eCall) function may have been disabled:

1. Model year 2017-2019 C300 s E300,
2. Model year 2018-2020 CLA250s, 2020 CLS450s, AMG E53s, AMG GT53s, GLE450s,
3. Model year 2018 AMG E63s, AMG GTAs,
4. Model year 2017-2020 GLA250s, GLC300s,
5. Model year 2019 GLC350s, AMG GLC43s,
6. Model year 2017-2018 GLE350s,
7. Model year 2019 AMG GLC 43s, GLC350s, GLE400s,
8. Model year 2017 GLS450s, S550s, C300 Cabrios, and
9. Model year 2018-2019 S560s.

The automobile manufacturer disclosed that the communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function in the process.

It is noted that a disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

In regard to what to do in rectifying the error, MBUSA will notify affected owners, and dealers will inspect the communication module and activate it, if necessary, free of charge.

The current recall is expected to begin April 13, 2021, while owners may contact MBUSA Customer Service on (800) 367-6372.