{"id":4564,"date":"2026-09-24T16:39:53","date_gmt":"2026-09-24T16:39:53","guid":{"rendered":"https:\/\/consumerconnectng.com\/?p=4564"},"modified":"2026-09-24T18:43:07","modified_gmt":"2026-09-24T18:43:07","slug":"air-peace-passenger-reacts-to-25-percent-discount-compensation-for-lagos-enugu-flight-delay","status":"publish","type":"post","link":"https:\/\/consumerconnectng.com\/?p=4564","title":{"rendered":"Air Peace: Passenger reacts to 25 percent discount compensation for Lagos-Enugu flight delay"},"content":{"rendered":"<p>*<strong><em>Air Peace apologises to Inibehe Effiong, a lawyer and human rights activist, and other affected passengers, for the disruption of flight P47100 from Lagos to Enugu September 21, approves a discounted ticket excluding tax as a compensation <\/em><\/strong><\/p>\n<p><strong><em>*This modest effort by Air Peace to assuage me, and other aggrieved passengers should not detract from the fundamental issue, says Inibehe Effiong<\/em><\/strong><\/p>\n<p>Alexander Davis | ConsumerConnect<\/p>\n<p>In compliance with the Nigeria Civil Aviation Authority&#8217;s (NCAA) recent directive to that effect, Air Peace has offered Inibehe Effiong, a lawyer and human rights activist, a 25 percent discount on a one-way ticket across its domestic routes as compensation for a delayed Lagos-Enugu flight.<\/p>\n<p>Effiong disclosed this in a post on his X account Wednesday, September 23, 2026, sharing a copy of an e-mail he received from the airline\u2019s call centre.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"6Uhwi6ugl3\"><p><a href=\"https:\/\/consumerconnectng.com\/?p=4515\">InFocus: UN Security Council and Big Techs&#8217; concerns about risks of &#8216;uncontrollable AI&#8217;<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cInFocus: UN Security Council and Big Techs\u2019 concerns about risks of \u2018uncontrollable AI\u2019\u201d \u2014 Consumer Experience Is A Top Priority\" src=\"https:\/\/consumerconnectng.com\/?p=4515&amp;embed=true#?secret=yBZRwzHeu4#?secret=6Uhwi6ugl3\" data-secret=\"6Uhwi6ugl3\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><em>ConsumerConnect<\/em> had reported the NCAA directed Air Peace to compensate the lawyer, and other affected passengers.<\/p>\n<p>The Authority said its preliminary investigation found that the airline sent them a wrong notification ahead of the flight, which was scheduled to depart Lagos for Enugu, South-East Nigeria, at 6:45a.m. Monday, September 21.<\/p>\n<p><strong>Air Peace compensates Effiong, other passengers <\/strong><\/p>\n<p>The airline, in the sighted e-mail, apologised for the disruption of flight P47100 from Lagos to Enugu on September 21.<\/p>\n<p>Air Peace also announced that it approved a discounted ticket, excluding tax, as a compensation for the inconvenience.<\/p>\n<p>It stated: \u201cTo claim the ticket, please send an e-mail to callcenter@flyairpeace.com with your old booking reference, scanned copy of your travel passport, and details of your new flight itinerary (route, date and time).&#8221;<\/p>\n<p>According to the airline, the offer extended to Effiong would be valid for six months from the date of the e-mail, excluding the period between December 15, 2026 and January 15, 2027.<\/p>\n<p><strong>The genesis <\/strong><\/p>\n<p>Earlier, Effiong had accused Air Peace of irresponsibility in handling aviation consumer issues in Nigeria.<\/p>\n<p>The air passenger explained that he arrived at Terminal One of the Murtala Muhammed Airport, Ikeja, in Lagos, at about 5:50a.m. for the flight.<\/p>\n<p>Effiong related that he along with other passengers, was however, told to wait, and the scheduled flight was eventually delayed till 4:50p.m.<\/p>\n<p>According to him, the flight disruption caused him to miss a scheduled court appearance in Enugu State.<\/p>\n<p>Speaking on the development, Michael Achimugu, Director of Public Affairs and Consumer Protection at NCAA, subsequently, confirmed that the delay was a ripple effect of an earlier disruption Sunday night.<\/p>\n<p>Achimugu later directed the airline to compensate all affected passengers in line with Part 19 of the NCAA Regulations 2023.<\/p>\n<p>Reacting to the compensation offer by the airline, Effiong said the gesture yet did not address what he described as the airline\u2019s recurring poor service culture.<\/p>\n<p>The lawyer wrote: \u201cThis modest effort by Air Peace to assuage me, and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company.&#8221;<\/p>\n<p><strong>Commendation for NCAA on consumer protection <\/strong><\/p>\n<p>Meanwhile, Effiong has applauded the NCAA for the Authority&#8217;s swift response through Achimugu, the Director of Public Affairs and Consumer Protection.<\/p>\n<p>The affected consumer of the airline&#8217;s service, however, insisted that a stronger regulatory framework is required to protect air passengers\u2019 rights in Nigeria.<\/p>\n<p>He noted: \u201cWhile the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>*Air Peace apologises to Inibehe Effiong, a lawyer and human rights activist, and other affected passengers, for the disruption of flight P47100 from Lagos to&hellip;<\/p>\n","protected":false},"author":2,"featured_media":4568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_customify_content_layout":"","_customify_sidebar":"","_customify_page_header_display":"default","_customify_disable_header":"","_customify_disable_header_top":"","_customify_disable_header_main":"","_customify_disable_header_bottom":"","_customify_disable_page_title":"","_customify_disable_content_vertical_padding":"","_customify_disable_footer_top":"","_customify_disable_footer_main":"","_customify_disable_footer_bottom":"","_customify_breadcrumb_display":"","_customify_header_transparent_display":"default","footnotes":""},"categories":[20,3,4],"tags":[],"class_list":["post-4564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-highlights","category-infoeducation","category-markets"],"featured_image_urls":{"full":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/Air-Peace-NW-1cc.png",672,360,false],"thumbnail":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/Air-Peace-NW-1cc-150x150.png",150,150,true],"medium":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/Air-Peace-NW-1cc-300x161.png",300,161,true],"medium_large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/Air-Peace-NW-1cc.png",672,360,false],"large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/Air-Peace-NW-1cc.png",672,360,false],"1536x1536":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/Air-Peace-NW-1cc.png",672,360,false],"2048x2048":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/Air-Peace-NW-1cc.png",672,360,false]},"author_info":{"info":["ConsumerConnect"]},"category_info":"<a href=\"https:\/\/consumerconnectng.com\/?cat=20\" rel=\"category\">Highlights<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=3\" rel=\"category\">InfoEducation<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=4\" rel=\"category\">Markets<\/a>","tag_info":"Markets","comment_count":"0","_links":{"self":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/4564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4564"}],"version-history":[{"count":2,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/4564\/revisions"}],"predecessor-version":[{"id":4597,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/4564\/revisions\/4597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/media\/4568"}],"wp:attachment":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}