{"id":3932,"date":"2026-09-05T22:35:24","date_gmt":"2026-09-05T22:35:24","guid":{"rendered":"https:\/\/consumerconnectng.com\/?p=3932"},"modified":"2026-09-05T23:05:19","modified_gmt":"2026-09-05T23:05:19","slug":"ubers-exit-solely-e-hailing-companys-business-regulatory-affairs-faan","status":"publish","type":"post","link":"https:\/\/consumerconnectng.com\/?p=3932","title":{"rendered":"Uber&#8217;s exit solely e-hailing company&#8217;s business, regulatory affairs &#8211;FAAN"},"content":{"rendered":"<p>*<strong><em>Olubunmi Kuku, Managing Director, Federal Airports Authority of Nigeria, explains the aviation regulatory agency designed an Airport Car Hire and Ride Management System, to regulate car-hire services, and protect passengers while improving their experience at airports across the country<\/em><\/strong><\/p>\n<p>Isola Moses | ConsumerConnect<\/p>\n<p>The Federal Airports Authority of Nigeria (FAAN) has disclosed some passengers\u2019 experiences while riding with e-hailing drivers in regard to controversies surrounding the recent reported exit of Uber from the West African country.<\/p>\n<p><em>ConsumerConnect<\/em> reports Ms. Olubunmi Kuku, Managing Director of FAAN, stated this Friday, September 4, 2026, in his chat with reporters at the Lagos Airport.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"V2iB4KTlpw\"><p><a href=\"https:\/\/consumerconnectng.com\/?p=3916\">Nigeria: Reversing oil subsidy regime \u2018calamitous&#8217;, 15 States in North will collapse within 3 months &#8211;Don<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cNigeria: Reversing oil subsidy regime \u2018calamitous\u2019, 15 States in North will collapse within 3 months \u2013Don\u201d \u2014 Consumer Experience Is A Top Priority\" src=\"https:\/\/consumerconnectng.com\/?p=3916&amp;embed=true#?secret=mts7hHKhYj#?secret=V2iB4KTlpw\" data-secret=\"V2iB4KTlpw\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>Kuku explained the aviation sector regulatory agency had received several complaints about e-hailing drivers, particularly during the December 2025 holiday period.<\/p>\n<p>She also stated: \u201cWe received a lot of complaints, especially around the December holiday period, from passengers, who used some of the e-hailing services, as well as car-hire services, and had very unpleasant experiences.\u201d<\/p>\n<p>According to her, the clarification became significant, following recent reported restrictions on Uber\u2019s drivers conducting commercial pick-ups at Nigerian airports.<\/p>\n<p>It is recalled that FAAN, weeks ago, temporarily stopped e-hailing drivers from carrying out commercial pick-ups at FAAN-controlled airports in the West African country, pending the finalisation and execution of licence agreements.<\/p>\n<p>Subsequently, the development generated criticism, as some stakeholders and observers alleged the restriction on the e-hailing operators at Nigerian airports was intended to create room for FAAN\u2019s newly introduced airport e-hailing platform, the Airport Car Hire and Ride Management System (ACHRAMS).<\/p>\n<p><strong>On e-hailing drivers&#8217; alleged consumer intimidation, exploitation and excessive fares<\/strong><\/p>\n<p>Kuku, Managing Director of FAAN, however, noted that Authority&#8217;s decision to regulate airport car-hire services is aimed at protecting passengers, and improving their experience at airports in the country.<\/p>\n<p>She further explained that the complaints reportedly ranged from intimidation and excessive fares to passengers allegedly being dropped off at unintended locations, with some e-hailing drivers already exploiting the system.<\/p>\n<p>The Managing Director told reporters: \u201cWe also had situations where some Uber and Bolt drivers would get out of their cars under the guise of coming into the airport as e-hailing drivers, and then, join the car-hire operators to charge higher fares.&#8221;<\/p>\n<p>The Authority as well affirmed the situation contributed to complaints about touting, and prompted the need for greater regulatory oversight.<\/p>\n<p>FAAN subsequently, introduced an application designed to provide passengers with visibility on registered car-hire companies, and the identity of drivers taking them from the airport to their destinations.<\/p>\n<p><strong>Official: FAAN responsible for visibility, safety and accountability at airports<\/strong><\/p>\n<p>The Authority added it does not collect fares on behalf of the drivers, while the rates provided on the platform are only indicative.<\/p>\n<p>She added that passengers remain free to choose between pre-booked car-hire services and e-hailing platforms.<\/p>\n<p>FAAN&#8217;s responsibility is limited to ensuring visibility, safety and accountability within the airport environment across Nigeria.<\/p>\n<p><strong>Reason for Uber&#8217;s exit from Nigeria?<\/strong><\/p>\n<p>Responding directly to enquiries about Uber\u2019s reported exit from Nigeria, FAAN declared that the e-hailing company&#8217;s decision is its business and regulatory matter.<\/p>\n<p>Kuku stated: \u201cI work for the Federal Airports Authority of Nigeria, and my first responsibility is to ensure that our passengers are safe, protected, and have a seamless passenger experience.<\/p>\n<p>\u201cRegarding Uber, I can\u2019t speak to their exit from Nigeria.<\/p>\n<p>&#8220;I\u2019m sure they have their own economic and regulatory considerations as to why they chose to exit.\u201d<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>*Olubunmi Kuku, Managing Director, Federal Airports Authority of Nigeria, explains the aviation regulatory agency designed an Airport Car Hire and Ride Management System, to regulate&hellip;<\/p>\n","protected":false},"author":2,"featured_media":3941,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_customify_content_layout":"","_customify_sidebar":"","_customify_page_header_display":"default","_customify_disable_header":"","_customify_disable_header_top":"","_customify_disable_header_main":"","_customify_disable_header_bottom":"","_customify_disable_page_title":"","_customify_disable_content_vertical_padding":"","_customify_disable_footer_top":"","_customify_disable_footer_main":"","_customify_disable_footer_bottom":"","_customify_breadcrumb_display":"","_customify_header_transparent_display":"default","footnotes":""},"categories":[20,4,8],"tags":[],"class_list":["post-3932","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-highlights","category-markets","category-regulators"],"featured_image_urls":{"full":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/FAAN-and-Taxi-E-Hailing-Services-cc.png",672,360,false],"thumbnail":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/FAAN-and-Taxi-E-Hailing-Services-cc-150x150.png",150,150,true],"medium":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/FAAN-and-Taxi-E-Hailing-Services-cc-300x161.png",300,161,true],"medium_large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/FAAN-and-Taxi-E-Hailing-Services-cc.png",672,360,false],"large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/FAAN-and-Taxi-E-Hailing-Services-cc.png",672,360,false],"1536x1536":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/FAAN-and-Taxi-E-Hailing-Services-cc.png",672,360,false],"2048x2048":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/09\/FAAN-and-Taxi-E-Hailing-Services-cc.png",672,360,false]},"author_info":{"info":["ConsumerConnect"]},"category_info":"<a href=\"https:\/\/consumerconnectng.com\/?cat=20\" rel=\"category\">Highlights<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=4\" rel=\"category\">Markets<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=8\" rel=\"category\">Regulators<\/a>","tag_info":"Regulators","comment_count":"0","_links":{"self":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3932"}],"version-history":[{"count":2,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3932\/revisions"}],"predecessor-version":[{"id":3943,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3932\/revisions\/3943"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/media\/3941"}],"wp:attachment":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}