{"id":3369,"date":"2026-08-21T21:49:56","date_gmt":"2026-08-21T21:49:56","guid":{"rendered":"https:\/\/consumerconnectng.com\/?p=3369"},"modified":"2026-08-21T22:54:11","modified_gmt":"2026-08-21T22:54:11","slug":"faan-clarifies-position-on-e-hailing-services-at-nigerian-airports-reassures-passengers","status":"publish","type":"post","link":"https:\/\/consumerconnectng.com\/?p=3369","title":{"rendered":"FAAN clarifies position on e-hailing services at Nigerian airports, reassures passengers"},"content":{"rendered":"<p>*<strong><em>The Federal Airports Authority of Nigeria explains that its designing a workable framework with the e-hailing operators is to not <\/em><\/strong><strong><em>restrict air<\/em><\/strong><strong><em> passengers\u2019 access to transportation options, or undermine the role of such platforms in providing convenient mobility to air travellers<\/em><\/strong><\/p>\n<p>Alexander Davis | ConsumerConnect<\/p>\n<p>Sequel to an alleged proscription of e-hailing services, the Federal Airports Authority of Nigeria (FAAN) has said it did not impose a blanket ban on Uber, Bolt, or e-hailing services at the country&#8217;s airports.<\/p>\n<p><em>ConsumerConnect<\/em> reports FAAN rather said that discussions were ongoing with the e-hailing service operators to establish a workable framework for their operations in designated areas.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"bL3YixFCUu\"><p><a href=\"https:\/\/consumerconnectng.com\/?p=3393\">Corruption: Tinubu directs arrest of 1, suspension of 3 Perm Secs as ICPC uncovers another \u2018fake\u2019 agency<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cCorruption: Tinubu directs arrest of 1, suspension of 3 Perm Secs as ICPC uncovers another \u2018fake\u2019 agency\u201d \u2014 Consumer Experience Is A Top Priority\" src=\"https:\/\/consumerconnectng.com\/?p=3393&amp;embed=true#?secret=rMbT6CYsrI#?secret=bL3YixFCUu\" data-secret=\"bL3YixFCUu\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>The Authority said this Thursday, August 20, 2026, in a statement, following reports and concerns over the status of e-hailing services at some Nigerian airports.<\/p>\n<p>According to FAAN, its move to design a workable framework with the operators was not aimed at restricting passengers\u2019 access to transportation options or undermining the role of e-hailing platforms in providing convenient mobility to air travellers in the country.<\/p>\n<p>The statement also noted: \u201cFAAN wishes to clarify that its position is not, and has never been, directed at limiting passengers\u2019 access to transportation options or undermining the important role that e-hailing services play in providing convenient mobility to air travellers.&#8221;<\/p>\n<p>The Authority also stated that airports are &#8220;highly regulated environments&#8221;, requiring all commercial transportation services operating on their premises to have appropriate frameworks that allow FAAN to maintain visibility over their operations, vehicles and drivers.<\/p>\n<p>FAAN as well explained that such arrangements were also necessary to ensure effective coordination in the event of security, or passenger-related incidents.<\/p>\n<p>FAAN said it had received complaints, and observed operational challenges linked to commercial transportation activities within and around airport premises, including passenger \u201csolicitation and touting\u201d.<\/p>\n<p>It also affirmed that \u201cthese concerns make it imperative for FAAN to have a clear and effective framework for managing commercial transportation activities at the airport.&#8221;<\/p>\n<p>The Authority added that it had been engaging relevant e-hailing operators to develop a mutually workable framework that recognises the value of their services while addressing safety, security, accountability and passenger-experience requirements.<\/p>\n<p>\u201cThe current situation should therefore not be misconstrued as FAAN declaring a blanket prohibition on e-hailing services.<\/p>\n<p>\u201cRather, it is part of an ongoing process of operational alignment with the objective of ensuring that e-hailing services can continue to serve passengers within a framework that meets the requirements of the airport,\u201d FAAN said.<\/p>\n<p><strong>ACHRAMS is not e-hailing platform, says FAAN<\/strong><\/p>\n<p>The Authority also shed more light on the role of its Airport Car Hire Rank Management System (ACHRAMS).<\/p>\n<p>FAAN explained the digital platform was not designed to compete with Uber, Bolt or other e-hailing services at Nigerian airports.<\/p>\n<p>The statement also noted: \u201cACHRAMS is not an e-hailing application and is not intended to compete with or replicate the services provided by Uber, Bolt or any other e-hailing platform.&#8221;<\/p>\n<p>The aviation sector regulatory agency said ACHRAMS was developed primarily to provide operational visibility and tracking within the airport environment while facilitating the management of applicable concessions and related airport charges.<\/p>\n<p>It stated that the clarification became necessary amid concerns over the implementation of ACHRAMS and the regulatory requirements for commercial transportation operators at airports in the country.<\/p>\n<p>Earlier, FAAN reportedly, had said the system was designed to modernise airport ground transportation, improve coordination, and strengthen passenger safety and security.<\/p>\n<p>The Authority, therefore, acknowledged that discussions were ongoing with Uber and Bolt to enable their integration into the new framework.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>*The Federal Airports Authority of Nigeria explains that its designing a workable framework with the e-hailing operators is to not restrict air passengers\u2019 access to&hellip;<\/p>\n","protected":false},"author":2,"featured_media":3372,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_customify_content_layout":"","_customify_sidebar":"","_customify_page_header_display":"default","_customify_disable_header":"","_customify_disable_header_top":"","_customify_disable_header_main":"","_customify_disable_header_bottom":"","_customify_disable_page_title":"","_customify_disable_content_vertical_padding":"","_customify_disable_footer_top":"","_customify_disable_footer_main":"","_customify_disable_footer_bottom":"","_customify_breadcrumb_display":"","_customify_header_transparent_display":"default","footnotes":""},"categories":[20,4,8],"tags":[],"class_list":["post-3369","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-highlights","category-markets","category-regulators"],"featured_image_urls":{"full":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/08\/FAAC-Nigeria-1cc.png",672,365,false],"thumbnail":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/08\/FAAC-Nigeria-1cc-150x150.png",150,150,true],"medium":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/08\/FAAC-Nigeria-1cc-300x163.png",300,163,true],"medium_large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/08\/FAAC-Nigeria-1cc.png",672,365,false],"large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/08\/FAAC-Nigeria-1cc.png",672,365,false],"1536x1536":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/08\/FAAC-Nigeria-1cc.png",672,365,false],"2048x2048":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/08\/FAAC-Nigeria-1cc.png",672,365,false]},"author_info":{"info":["ConsumerConnect"]},"category_info":"<a href=\"https:\/\/consumerconnectng.com\/?cat=20\" rel=\"category\">Highlights<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=4\" rel=\"category\">Markets<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=8\" rel=\"category\">Regulators<\/a>","tag_info":"Regulators","comment_count":"0","_links":{"self":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3369"}],"version-history":[{"count":2,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3369\/revisions"}],"predecessor-version":[{"id":3403,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3369\/revisions\/3403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/media\/3372"}],"wp:attachment":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}