{"id":3001,"date":"2026-08-10T21:46:24","date_gmt":"2026-08-10T21:46:24","guid":{"rendered":"https:\/\/consumerconnectng.com\/?p=3001"},"modified":"2026-08-10T22:10:34","modified_gmt":"2026-08-10T22:10:34","slug":"fccpc-resolves-over-15000-consumer-complaints-urges-nigerians-to-seek-redress","status":"publish","type":"post","link":"https:\/\/consumerconnectng.com\/?p=3001","title":{"rendered":"FCCPC resolves over 15,000 consumer complaints, urges Nigerians to seek redress\u00a0"},"content":{"rendered":"<p>*<strong><em>The Lagos Zonal Office of the Federal Competition and Consumer Protection Commission highlights how it successfully resolved over 15,000 consumer complaints 15,000 consumer complaints received through the Commission&#8217;s online portal and physical office in the Lagos Zone<\/em><\/strong><\/p>\n<p>Gbenga Kayode | ConsumerConnect<\/p>\n<p>The Lagos Zonal Office of the Federal Competition and Consumer Protection Commission (FCCPC) has said it successfully resolved over 15,000 consumer complaints.<\/p>\n<p><em>ConsumerConnect<\/em> reports Dr. Olubunmi Otti, Zonal Coordinator of the Lagos Office of the Commission, disclosed this during an interactive session with reporters in the office, in Ikeja, the state capital.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"QDHyTd8NOu\"><p><a href=\"https:\/\/consumerconnectng.com\/?p=2992\">NCC, NITDA, Development Commission partner to train North-West youths in digital literacy, skills\u00a0<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cNCC, NITDA, Development Commission partner to train North-West youths in digital literacy, skills\u00a0\u201d \u2014 Consumer Experience Is A Top Priority\" src=\"https:\/\/consumerconnectng.com\/?p=2992&amp;embed=true#?secret=M9TFVp3GW6#?secret=QDHyTd8NOu\" data-secret=\"QDHyTd8NOu\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>Otti said Commission received loads of complaints through the FCCPC\u2019s Web site, and direct visits to the Lagos Corporate Office.<\/p>\n<p><strong>Know your rights, seek redress when short-changed &#8211; Zonal Coordinator <\/strong><\/p>\n<p>Otti urged all Nigerian consumers to actively know their rights, and demand redress when short changed by businesses, organisations, and public institutions.<\/p>\n<p>She further noted that consumers who purchase products and services have a right to expect value for their money, and can seek redress when such expectations are not met.<\/p>\n<p>However, the Lagos Zonal Coordinator of FCCPC explained that consumers must first engage the service provider before approaching the Commission, if they remain dissatisfied with the response.<\/p>\n<p>She stated: \u201cIn order for FCCPC to address a complaint, the complainant must have engaged the service provider, and if you are not satisfied with the services provided, you have a right to seek redress from FCCPC.&#8221;<\/p>\n<p><strong>Official: How to use FCCPC complaint channels<\/strong><\/p>\n<p>Otti equally directed consumers seeking redress to use the Commission\u2019s complaints portal, or visit the Lagos Office at 17, Oremeta Street, Opebi Link Bridge Road, Off Oregun Road, in Ikeja.<\/p>\n<p>Such complaints, she explained, should contain relevant details, including the address and location of the service provider, receipt of purchase, amount involved and the specific redress being sought.<\/p>\n<p>The Zonal Coordinator also disclosed that of about 17,000 complaints received through the portal, and directly at the zonal office, over 15,000 had been resolved thus far.<\/p>\n<p>The overarching objective is to protect the interests and welfare of consumers.<\/p>\n<p>Otti, therefore, encouraged consumers to approach the commission with complaints relating to issues, such as: Return and refund of products; Product labelling; Pricing; Hidden prices; Sale of substandard products; Product tagging; and Improper labelling.<\/p>\n<p>She noted that product labelling should be provided in English, the official language in Nigeria.<\/p>\n<p>Consumers also can submit complaints through the FCCPC\u2019s complaints portal or contact the Lagos Zonal Office on 08147170738.<\/p>\n<p>Dr. Otti revealed the Commission resolves consumer complaints through various mechanisms, including direct engagement, negotiation, mediation, conciliation, and administrative hearings.<\/p>\n<p>She advised consumers, who are dissatisfied with products or services provided by businesses to come forward and seek redress with the Commission.<\/p>\n<p>She noted: \u201cThe satisfaction and safety of Nigerian consumers are paramount to the commission and nothing more.&#8221;<\/p>\n<p>The FCCPC is empowered by the Federal Competition and Consumer Protection Act (FCCPA) 2018, to promote fair business practices and safeguard consumer interests.<\/p>\n<p>The Commission also works to prevent practices that could lead to the abuse of market dominance or monopolies and investigates anti-competitive practices, including price fixing, bid rigging, market allocation and abuse of dominant market positions.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>*The Lagos Zonal Office of the Federal Competition and Consumer Protection Commission highlights how it successfully resolved over 15,000 consumer complaints 15,000 consumer complaints received&hellip;<\/p>\n","protected":false},"author":2,"featured_media":2268,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_customify_content_layout":"","_customify_sidebar":"","_customify_page_header_display":"default","_customify_disable_header":"","_customify_disable_header_top":"","_customify_disable_header_main":"","_customify_disable_header_bottom":"","_customify_disable_page_title":"","_customify_disable_content_vertical_padding":"","_customify_disable_footer_top":"","_customify_disable_footer_main":"","_customify_disable_footer_bottom":"","_customify_breadcrumb_display":"","_customify_header_transparent_display":"default","footnotes":""},"categories":[20,4,8],"tags":[],"class_list":["post-3001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-highlights","category-markets","category-regulators"],"featured_image_urls":{"full":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/07\/FCCPC-CCFNL-2.png",672,350,false],"thumbnail":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/07\/FCCPC-CCFNL-2-150x150.png",150,150,true],"medium":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/07\/FCCPC-CCFNL-2-300x156.png",300,156,true],"medium_large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/07\/FCCPC-CCFNL-2.png",672,350,false],"large":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/07\/FCCPC-CCFNL-2.png",672,350,false],"1536x1536":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/07\/FCCPC-CCFNL-2.png",672,350,false],"2048x2048":["https:\/\/consumerconnectng.com\/wp-content\/uploads\/2026\/07\/FCCPC-CCFNL-2.png",672,350,false]},"author_info":{"info":["ConsumerConnect"]},"category_info":"<a href=\"https:\/\/consumerconnectng.com\/?cat=20\" rel=\"category\">Highlights<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=4\" rel=\"category\">Markets<\/a> <a href=\"https:\/\/consumerconnectng.com\/?cat=8\" rel=\"category\">Regulators<\/a>","tag_info":"Regulators","comment_count":"0","_links":{"self":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3001"}],"version-history":[{"count":2,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3001\/revisions"}],"predecessor-version":[{"id":3018,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/posts\/3001\/revisions\/3018"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=\/wp\/v2\/media\/2268"}],"wp:attachment":[{"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/consumerconnectng.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}